{"id":2880,"date":"2023-04-19T11:41:55","date_gmt":"2023-04-19T09:41:55","guid":{"rendered":"https:\/\/istrabenzplini.pakt.si\/?page_id=2880"},"modified":"2024-06-10T10:52:03","modified_gmt":"2024-06-10T08:52:03","slug":"supply-of-natural-gas","status":"publish","type":"page","link":"https:\/\/www.istrabenzplini.si\/en\/natural-gas-and-dso\/for-households\/supply-of-natural-gas\/","title":{"rendered":"Supply of natural gas"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1224838092\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1196\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/11\/11-dobava-zemeljskega-plina.jpg\" class=\"bg attachment-original size-original\" alt=\"\" title=\"\">\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-2025746890\">\n\n\t<div id=\"col-503932453\" class=\"col pb-0 mainsec-pl medium-12 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-600259207\">\n\n\t<div id=\"col-1407590215\" class=\"col pb-0 col-mainsec small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3749889438\" class=\"text\">\n\t\t\n<h1 class=\"main-tit\">Dobava zemeljskega plina<\/h1>\n<p class=\"main-desc bigger\">Vse o pogodbah, splo\u0161nih pogojih, postopku zamenjave dobavitelja, cenikih, dodatnih storitvah ter re\u0161evanju reklamacij in prito\u017eb, na enem mestu.\n<\/p>\n\t\t\n<style>\n#text-3749889438 {\n  color: rgb(255,255,255);\n}\n#text-3749889438 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1224838092 {\n  padding-top: 65px;\n  padding-bottom: 65px;\n  min-height: 0vh;\n}\n#section_1224838092 .section-bg-overlay {\n  background-color: rgba(8, 63, 136, 0.575);\n}\n#section_1224838092 .section-bg img {\n  object-position: 48% 73%;\n}\n@media (min-width:550px) {\n  #section_1224838092 {\n    padding-top: 65px;\n    padding-bottom: 65px;\n  }\n}\n@media (min-width:850px) {\n  #section_1224838092 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n    min-height: 71vh;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row align-middle breadcrump\"  id=\"row-988186505\">\n\n\t<div id=\"col-253545324\" class=\"col pb-0 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"pb-0\">\n\t\t\t\t\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><\/p><\/nav>\n\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<span class=\"scroll-to\" data-label=\"Scroll to: #pogodbe-in-splosni-pogodbeni-pogoji\" data-bullet=\"false\" data-link=\"#pogodbe-in-splosni-pogodbeni-pogoji\" data-title=\"Pogodbe in splo\u0161ni pogodbeni pogoji\"><a name=\"pogodbe-in-splosni-pogodbeni-pogoji\"><\/a><\/span>\n\n\t<section class=\"section\" id=\"section_1971855244\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1966375127\">\n\n\t<div id=\"col-292955969\" class=\"col pb-0 brd medium-12 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 1px 0px 0px;margin:0px 1px 0px 0px;\">\n\t<\/div>\n\t\t\t\n<p><span style=\"font-weight: 400;\">Pred pri\u010detkom dobave zemeljskega plina, mora odjemalec pridobiti\u00a0<\/span>soglasje za priklju\u010ditev na distribucijski sistem\u00a0pri\u00a0Operaterju distribucijskega sistema<span style=\"font-weight: 400;\">\u00a0ter izgraditi priklju\u010dni vod, s katerim se objekt fizi\u010dno priklju\u010di na distribucijsko omre\u017eje. Ve\u010d informacij najdete med <\/span><strong><span style=\"text-decoration: underline;\"><a href=\"\/en\/natural-gas-and-dso\/dso-network\/#prikljucitev-na-omrezje\">5 koraki do uporabe zemeljskega plina<\/a><\/span><\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"s-tit bfr-blue\">Pogodbe in splo\u0161ni pogodbeni pogoji<\/h2>\n<p><i><span style=\"font-weight: 400;\">Pogodba o dobavi in splo\u0161ni pogodbeni pogoji za dobavo zemeljskega plina gospodinjskim in malim poslovnim odjemalcem.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Pred dobavo se sklene <\/span><strong><span style=\"text-decoration: underline;\"><a href=\"\/wp-content\/uploads\/2023\/08\/IBP_Pogodba_Dobava-ZP_Vzorec_jul22_final-1.pdf\" target=\"_blank\" rel=\"noopener\">Pogodba o dobavi zemeljskega plina<\/a><\/span><\/strong><span style=\"font-weight: 400;\"> (v povezavi si oglejte tipsko pogodbo).<\/span><\/p>\n<p class=\"med\"><span style=\"font-weight: 400;\">Sestavni del pogodbe so\u00a0<\/span><a href=\"\/wp-content\/uploads\/2023\/08\/IBP_Splosni-Pogoji-ZP-Maj-22_final3_WEB-1.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><strong><span style=\"text-decoration: underline;\">Splo\u0161ni pogodbeni pogoji za dobavo zemeljskega plina gospodinjskim in malim poslovnim odjemalcem<\/span><\/strong>.<\/span><\/a><\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #zamenjava-dobavitelja\" data-bullet=\"false\" data-link=\"#zamenjava-dobavitelja\" data-title=\"Zamenjava dobavitelja\"><a name=\"zamenjava-dobavitelja\"><\/a><\/span>\n\t<div id=\"gap-1355901108\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1355901108 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div class=\"img has-hover border-r x md-x lg-x y md-y lg-y\" id=\"image_652176451\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"400\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/zemeljski-plin-dobava-za-dom.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/zemeljski-plin-dobava-za-dom.png 1100w, https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/zemeljski-plin-dobava-za-dom-800x291.png 800w, https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/zemeljski-plin-dobava-za-dom-768x279.png 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" title=\"\">\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_652176451 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1331931787\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1331931787 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2 class=\"s-tit bfr-blue\">Zamenjava dobavitelja<\/h2>\n<p><span style=\"font-weight: 400;\">Ne glede na distribucijsko omre\u017eje, na katero je priklju\u010den odjemalec zemeljskega plina in za katerega je pristojen sistemski operater, imamo odjemalci v Sloveniji mo\u017enost proste izbire dobavitelja zemeljskega plina.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Odjemalec lahko pooblasti dobavitelja, da le-ta v imenu in za ra\u010dun odjemalca brezpla\u010dno uredi vse potrebno za izvedbo menjave dobavitelja. V tem primeru se odjemalec zavezuje dobavitelju posredovati vse potrebne podatke in dokumentacijo za katerih pravilnost, resni\u010dnost in popolnost jam\u010di odjemalec.<\/span><\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #postopek-menjave-dobavitelja\" data-bullet=\"false\" data-link=\"#postopek-menjave-dobavitelja\" data-title=\"Postopek menjave dobavitelja\"><a name=\"postopek-menjave-dobavitelja\"><\/a><\/span>\n<h2 class=\"s-tit bfr-blue\">Postopek menjave dobavitelja<\/h2>\n<p><a href=\"\/wp-content\/uploads\/IBP-Zamenjava-dobavitelja_obrazec_pooblastilo.pdf\"><span style=\"text-decoration: underline;\">Izpolnite obrazec &#8211; pooblastilo in nam ga po\u0161ljite na naslov:<\/span><\/a><\/p>\n<p><b>Istrabenz plini, d.o.o.<\/b><b><br \/><\/b><b>Podbev\u0161kova ulica 10<\/b><b><br \/><\/b><b>8000 Novo mesto<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Za vse informacije smo vam z veseljem na voljo na telefon. \u0161t.:\u00a0<\/span><span style=\"text-decoration: underline;\"><a href=\"tel:+38673934094\"><b>+3867 393 40 94<\/b><\/a><\/span><span style=\"font-weight: 400;\">\u00a0ali nam pi\u0161ite na:\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"mailto:zelimir.dronjak@istrabenzplini.si\">zelimir.dronjak@istrabenzplini.si<\/a><\/span><\/strong><\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #vrste-in-kakovost-storitev\" data-bullet=\"false\" data-link=\"#vrste-in-kakovost-storitev\" data-title=\"Vrste in kakovost storitev\"><a name=\"vrste-in-kakovost-storitev\"><\/a><\/span>\n<h2 class=\"s-tit bfr-blue\">Vrste in kakovost storitev<\/h2>\n\t<div class=\"img has-hover bord-r x md-x lg-x y md-y lg-y\" id=\"image_1681491652\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"400\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/11\/13-omrezje-ods-prikljucitev-na-omrezje.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/11\/13-omrezje-ods-prikljucitev-na-omrezje.jpg 1100w, https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/11\/13-omrezje-ods-prikljucitev-na-omrezje-800x291.jpg 800w, https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/11\/13-omrezje-ods-prikljucitev-na-omrezje-768x279.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" title=\"\">\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1681491652 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong><span style=\"text-decoration: underline;\">Dru\u017eba Istrabenz plini d. o. o. odjemalcem ponuja naslednje vrste dodatnih storitev:<\/span><\/strong><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">&#8211; spremljanje porabe preko spletnega portala <\/span><strong><a href=\"https:\/\/mojplin.istrabenzplini.si\/Prijava?ReturnUrl=%2f\">MojPlin<\/a><\/strong><span style=\"font-weight: 400;\">,<\/span><\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">&#8211; prejem in pla\u010dilo ra\u010dunov:<\/span><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">v elektronski obliki na elektronski naslov odjemalca,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">kot E-ra\u010dun v izbrano spletno banko odjemalca,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">v elektronski obliki s prijavo preko mBills aplikacije,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">preko direktne bremenitve SEPA.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vse zgoraj navedene dodatne storitve so\u00a0za odjemalce brezpla\u010dne.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Naro\u010dilo za dodatne storitve se poda v pisni obliki na\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"mailto:plinomeri.najemi@istrabenzplini.si\">plinomeri.najemi@istrabenzplini.si <\/a><\/span><\/strong><span style=\"font-weight: 400;\">ali po po\u0161ti na naslov dobavitelja.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vse informacije o dodatnih storitvah, lahko odjemalci pridobijo tudi na telefonski \u0161tevilki za podporo odjemalcem\u00a0<strong><span style=\"text-decoration: underline;\"><a href=\"tel:+386801228\">080 1228<\/a><\/span><\/strong>,\u00a0od ponedeljka do sobote med 7.00 in 20.00, ali po elektronski po\u0161ti na naslov\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"mailto:plinomeri.najemi@istrabenzplini.si\">plinomeri.najemi@istrabenzplini.si <\/a><\/span><\/strong><span style=\"font-weight: 400;\">\u00a0ali pisno po po\u0161ti na naslov dobavitelja,\u00a0Istrabenz plini d. o. o., Bertoki, Sermin 8A, 6000 Koper, ali\u00a0osebno na\u00a0sede\u017eu\u00a0dobavitelja po predhodnem dogovoru.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V primeru, da\u00a0ni dose\u017eena raven kakovosti storitev iz pogodbe, vklju\u010dno z nenatan\u010dnim ali zapoznelim obra\u010dunavanjem dobavljenega plina ali vzdr\u017eevalnih storitev,\u00a0se dobavitelj gospodinjskim in malim poslovnim odjemalcem zave\u017ee povrniti premo\u017eenjsko \u0161kodo, ki nastane zaradi nedoseganja s pogodbo dogovorjene ravni kakovosti storitev iz razlogov na strani dobavitelja.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Za ugotavljanje vi\u0161ine \u0161kode ter za na\u010din in rok povra\u010dila le-te se smiselno uporabljajo pri dobavitelju veljavna pravila za obravnavo prito\u017eb in reklamacij gospodinjskih odjemalcev, skladno s Splo\u0161nimi pogoji dru\u017ebe Istrabenz plini d. o. o. za dobavo zemeljskega plina gospodinjskim in malim poslovnim odjemalcem, ki sledijo v poglavju Re\u0161evanje reklamacij in prito\u017eb za gospodinjske odjemalce.<\/span><\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #resevanje-reklamacij\" data-bullet=\"false\" data-link=\"#resevanje-reklamacij\" data-title=\"Re\u0161evanje reklamacij in prito\u017eb za gospodinjske odjemalce\"><a name=\"resevanje-reklamacij\"><\/a><\/span>\n<h2 class=\"s-tit bfr-blue\">Re\u0161evanje reklamacij in prito\u017eb za gospodinjske odjemalce<\/h2>\n<p><b>INFORMACIJA GOSPODINJSKIM ODJEMALCEM ZEMELJSKEGA PLINA O REKLAMACIJAH IN PRITO\u017dBAH <\/b><span style=\"font-weight: 400;\">(17. \u010dlen Zakona o oskrbi s plini\u00a0ZOP,\u00a0<\/span><a href=\"https:\/\/www.uradni-list.si\/glasilo-uradni-list-rs\/vsebina\/2021-01-4149\/zakon-o-oskrbi-s-plini-zop\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\"><strong><span style=\"text-decoration: underline;\">Ul. RS\u00a0204\/21<\/span><\/strong><\/span><\/a><span style=\"font-weight: 400;\">, s spremembami in dopolnitvami<\/span><span style=\"font-weight: 400;\">)\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dobavitelj zemeljskega plina,\u00a0<\/span><b>Istrabenz plini<\/b><span style=\"font-weight: 400;\">, plini in plinske tehnologije d.o.o., Sermin 8a, 6000 Koper se obvezuje, da bo pri re\u0161evanju reklamacij in prito\u017eb upo\u0161teval vse pravice, ki pripadajo gospodinjskim odjemalcem.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">V zvezi z domnevnimi kr\u0161itvami dobavitelja pri izvajanju pogodbe o dobavi zemeljskega plina lahko gospodinjski odjemalec:<\/span><\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Najprej vlo\u017ei pisno\u00a0<\/span><b>reklamacijo\u00a0<\/b><span style=\"font-weight: 400;\">pri dobavitelju Istrabenz plini, plini in plinske tehnologije d.o.o., in sicer po po\u0161ti na naslov Sermin 8a, 6000 Koper, preko faksa \u0161t. <strong><span style=\"text-decoration: underline;\"><a href=\"tel:+38656634699\">05 6634 699<\/a><\/span><\/strong> ali elektronske po\u0161te\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"mailto:info@istrabenzplini.si\">info@istrabenzplini.si<\/a><\/span><\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> V primeru nestrinjanja z odlo\u010ditvijo dobavitelja, lahko poda zahtevo na\u00a0<\/span><b>Evropski center za re\u0161evanje sporov, Ljubljana.<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Istrabenz plini, plini in plinske tehnologije d.o.o., <\/span><b>kot\u00a0dobavitelj zemeljskega plina gospodinjskim odjemalcem<\/b><span style=\"font-weight: 400;\">, so &#8211; na podlagi zahteve 175. \u010dlena Energetskega zakona (EZ-1) &#8211; za izvajalca postopkov izvensodnega re\u0161evanja potro\u0161ni\u0161kih sporov, ki jih potro\u0161niki lahko spro\u017eijo, izbrala Evropski center za re\u0161evanje sporov, Ljubljana, e- naslov:\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"mailto:info@ecdr.si\">info@ecdr.si<\/a><\/span><\/strong><span style=\"font-weight: 400;\">, telefon: <strong><span style=\"text-decoration: underline;\"><a href=\"tel:+38682056590\">+3868 205 65 90<\/a><\/span><\/strong>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Potro\u0161ni\u0161ki spori se bodo pri Evropskem centru za re\u0161evanje sporov re\u0161evali po Pravilih ECDR za re\u0161evanje potro\u0161ni\u0161kih sporov, ki so objavljeni na spletni strani\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.ecdr.si\/\" target=\"_blank\" rel=\"nofollow noopener\">www.ecdr.si<\/a><\/span><\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gospodinjski odjemalec lahko poi\u0161\u010de dodatno pomo\u010d v zvezi s pravicami potro\u0161nika pri:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tr\u017enem in\u0161pektoratu RS: <\/span><strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.gov.si\/drzavni-organi\/organi-v-sestavi\/trzni-inspektorat\/\" target=\"_blank\" rel=\"nofollow noopener\">www.gov.si\/drzavni-organi\/organi-v-sestavi\/trzni-inspektorat<\/a><\/span><\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uradu Republike Slovenije za varstvo potro\u0161nikov: <\/span><strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.gov.si\/teme\/varstvo-potrosnikov\/\" target=\"_blank\" rel=\"nofollow noopener\">www.gov.si\/teme\/varstvo-potrosnikov<\/a><\/span><\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zvezi potro\u0161nikov Slovenije:\u00a0<\/span><strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.zps.si\/\" target=\"_blank\" rel=\"nofollow noopener\">www.zps.si<\/a><\/span><\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">drugih potro\u0161ni\u0161kih organizacijah (zveze, dru\u0161tva, zavodi &#8230;).<\/span><\/li>\n<\/ul>\n<span class=\"scroll-to\" data-label=\"Scroll to: #pomoc-in-podpora\" data-bullet=\"false\" data-link=\"#pomoc-in-podpora\" data-title=\"Pomo\u010d in podpora\"><a name=\"pomoc-in-podpora\"><\/a><\/span>\n<h2 class=\"s-tit bfr-blue\">Pomo\u010d in podpora<\/h2>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Poi\u0161\u010dite ve\u010d informacij o zemeljskem plinu. Na enem mestu vas \u010dakajo:<\/span><\/span><\/p>\n<div class=\"row\"  id=\"row-454242165\">\n\n\t<div id=\"col-952264263\" class=\"col pb-0 medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #splosni-pogoji-in-zakonodaja2\" data-bullet=\"false\" data-link=\"#splosni-pogoji-in-zakonodaja2\" data-title=\"Splo\u0161ni pogoji in zakonodaja\"><a name=\"splosni-pogoji-in-zakonodaja2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#splosni-pogoji-in-zakonodaja\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/zakonodaja.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-4281253341\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Splo\u0161ni pogoji in zakonodaja<\/strong><\/p>\n\t\t\n<style>\n#text-4281253341 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t<div id=\"gap-331108482\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-331108482 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #predpisi-varnost-in-vzdrzevanje2\" data-bullet=\"false\" data-link=\"#predpisi-varnost-in-vzdrzevanje2\" data-title=\"Predpisi, varnost in vzdr\u017eevanje\"><a name=\"predpisi-varnost-in-vzdrzevanje2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#predpisi-varnost-in-vzdrzevanje\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/vzdrzevanje-1.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2781032335\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Predpisi, varnost in vzdr\u017eevanje<\/strong><\/p>\n\t\t\n<style>\n#text-2781032335 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t<div id=\"gap-982242158\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-982242158 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #nasveti-za-varcno-ogrevanje2\" data-bullet=\"false\" data-link=\"#nasveti-za-varcno-ogrevanje2\" data-title=\"Nasveti za var\u010dno ogrevanje\"><a name=\"nasveti-za-varcno-ogrevanje2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#modri-prihranki\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/modri-prihranki.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2286341004\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Nasveti za var\u010dno ogrevanje<\/strong><\/p>\n\t\t\n<style>\n#text-2286341004 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t<div id=\"gap-481494333\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-481494333 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #sporocanje-odcitkov2\" data-bullet=\"false\" data-link=\"#sporocanje-odcitkov2\" data-title=\"Sporo\u010danje od\u010ditkov plinskega \u0161tevca\"><a name=\"sporocanje-odcitkov2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#sporocanje-odcitkov\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/stevec.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3161846966\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Sporo\u010danje od\u010ditkov plinskega \u0161tevca<\/strong><\/p>\n\t\t\n<style>\n#text-3161846966 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-70737075\" class=\"col pb-0 medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #ceniki2\" data-bullet=\"false\" data-link=\"#ceniki2\" data-title=\"Ceniki\"><a name=\"ceniki2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#ceniki\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/ceniki.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2710258432\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Ceniki<\/strong><\/p>\n\t\t\n<style>\n#text-2710258432 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t<div id=\"gap-1290901564\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1290901564 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #racuni2\" data-bullet=\"false\" data-link=\"#racuni2\" data-title=\"Ra\u010duni\"><a name=\"racuni2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#racuni\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/racuni.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2941010601\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Ra\u010duni<\/strong><\/p>\n\t\t\n<style>\n#text-2941010601 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t<div id=\"gap-1399904490\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1399904490 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #kontakti-dobavitelja2\" data-bullet=\"false\" data-link=\"#kontakti-dobavitelja2\" data-title=\"Kontakti dobavitelja\"><a name=\"kontakti-dobavitelja2\"><\/a><\/span>\n\n\t<a class=\"plain\" href=\"\/en\/help-and-support\/natural-gas\/#kontakti-dobavitelja\" >\t<div class=\"icon-box featured-box aligning cta-grey icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 90px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.istrabenzplini.si\/wp-content\/uploads\/2023\/08\/kontakt.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-622997839\" class=\"text\">\n\t\t\n<p class=\"mb-0\"><strong>Kontakti dobavitelja<\/strong><\/p>\n\t\t\n<style>\n#text-622997839 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-70737075 > .col-inner {\n  margin: 15px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-70737075 > .col-inner {\n    margin: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-292955969 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-292955969 > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-292955969 > .col-inner {\n    padding: 0px 75px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1059042747\" class=\"col stck hide-for-medium medium-4 small-12 large-3 small-col-first\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<ul class=\"page-menu\">\n<li><a href=\"#pogodbe-in-splosni-pogodbeni-pogoji\">Pogodbe in splo\u0161ni pogodbeni pogoji<\/a><\/li>\n<li><a href=\"#zamenjava-dobavitelja\">Zamenjava dobavitelja<\/a><\/li>\n<li><a href=\"#postopek-menjave-dobavitelja\">Postopek menjave dobavitelja<\/a><\/li>\n<li><a href=\"#vrste-in-kakovost-storitev\">Vrste in kakovost storitev<\/a><\/li>\n<li><a href=\"#resevanje-reklamacij\">Re\u0161evanje reklamacij in prito\u017eb za gospodinjske odjemalce<\/a><\/li>\n<li><a href=\"#pomoc-in-podpora\">Pomo\u010d in podpora<\/a><\/li>\n<li><a href=\"#splosni-pogoji-in-zakonodaja2\">Splo\u0161ni pogoji in zakonodaja<\/a><\/li>\n<li><a href=\"#predpisi-varnost-in-vzdrzevanje2\">Predpisi, varnost in vzdr\u017eevanje<\/a><\/li>\n<li><a href=\"#nasveti-za-varcno-ogrevanje2\">Nasveti za var\u010dno ogrevanje<\/a><\/li>\n<li><a href=\"#ceniki2\">Ceniki<\/a><\/li>\n<li><a href=\"#racuni2\">Ra\u010duni<\/a><\/li>\n<li><a href=\"#kontakti-dobavitelja2\">Kontakti dobavitelja<\/a><\/li>\n<li><a href=\"#sporocanje-odcitkov2\">Sporo\u010danje od\u010ditkov plinskega \u0161tevca<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1971855244 {\n  padding-top: 65px;\n  padding-bottom: 65px;\n}\n@media (min-width:550px) {\n  #section_1971855244 {\n    padding-top: 65px;\n    padding-bottom: 65px;\n  }\n}\n@media (min-width:850px) {\n  #section_1971855244 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1619574636\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\r\n\r\n<div class=\"row\"  id=\"row-1298728874\">\r\n\r\n\n\t<div id=\"col-704867675\" class=\"col pb-0 medium-12 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<h2 class=\"s-tit\">Have you found everything you needed?<\/h2>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-1562637908\" class=\"col pb-0 medium-12 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<p class=\"cta-desc\">If you need any information and assistance on how to use our products, feel free to contact us<\/p>\r\n<a href=\"\/en\/contact\/ask-more\/\" class=\"button primary btn-green ask-us\" >\n\t\t<span>CONTACT US<\/span>\n\t<\/a>\n\r\n\r\n<a href=\"tel:+386801228\" class=\"button primary btn-out cont\" >\n\t\t<span>080 1228<\/span>\n\t<\/a>\n\r\n\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n\t<div id=\"gap-2077262806\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2077262806 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\r\n\r\n\r\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1619574636 {\n  padding-top: 65px;\n  padding-bottom: 65px;\n  background-color: rgb(248, 248, 248);\n}\n@media (min-width:850px) {\n  #section_1619574636 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2879,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2880","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/pages\/2880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/comments?post=2880"}],"version-history":[{"count":0,"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/pages\/2880\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/pages\/2879"}],"wp:attachment":[{"href":"https:\/\/www.istrabenzplini.si\/en\/wp-json\/wp\/v2\/media?parent=2880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}